15 Customer Service Skills that Every Employee Needs
ere are certain customer service skills that every employee must master if they are forward-facing with customers. Without them, you run the risk of finding your business in an embarrassing customer service train-wreck, or you’ll simply lose customers as your service continues to let people down. Luckily, there are a few universal skills that every support member can master that will dramatically improve their conversations with customers. Below I’ll cover the 15 most-needed skills to master this incredibly important position. The Customer Service Skills that Matter When most business publications talk about customer service skills, things like “being a people person” tend to take the spotlight. It’s not that this trait is outright wrong, but it’s so vague and generic that it is hardly a help to those looking to get involved in support positions within a company, and certainly doesn’t help out entrepreneurs/founders who are looking for the right set of skills when…